Managing client expectations before, during and after a project is something that needs to be done deftly in an agency-client relationship. Clients vary – there are clients who provide clear briefs and know what they want and appreciate the work involved. There are clients who don’t know what they want, take time over decisions and under-appreciate and undervalue the costs.
And, then there are the clients who sign on the dotted line and then vanish for the better half of the year only to surface when an annual marketing review is up or a strategy planning session is due.








